We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If a print is damaged, or in some way defective, a replacement print shall be sent free of charge. The delivery cost of the replacement will also be covered.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

Alternatively, should you require a refund, the print will be sent back and inspected. The full amount will be refunded once the product passes a quality check.

To start a return or refund, you can contact us at johnhui1993@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Alternatively, should you require a refund, the print will be sent back and inspected. The full amount will be refunded once the product passes a quality check.

You can always contact us for any return question at johnhuiartdesign@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on original artworks or any art prints that are not defective or damaged.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.